Frequently Asked Question

1a: Add Instagram to your InstaShop account

Last Updated 3 months ago

Preparing to set up InstaShop

In order to connect InstaShop to an Instagram you need to do two things:

1: Create a Facebook Business Page.
If you have not done so already, creating a FaceBook Business Page it's quick & free!

2: Have a suitable Instagram account.
You can have two different types of Instagram account, depending on your use case, requirements and business objectives. If you haven't already created either a Creator account or Business account, it's free and easy:



Setting Up in InstaShop

  • You may need to click on the Instagram tab in the InstaShop admin menu:
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  • Next, click on the Connect With Facebook button (make sure you are logged into your Facebook account on the same browser you are using)

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  • You will be taken to Facebook, where you will be asked to confirm that you wish to connect InstaShop to your Facebook account - click the continue button.

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  • Select the Instagram accounts you wish to link - you must select at least one! Click Next.


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  • Select the pages connected to the Instagram accounts you wish to connect to InstaShop - you must select at least one! Click Next.
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  • Confirm all the requested permissions are enabled and click Done.
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  • Click OK.

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  • You will be taken back to InstaShop. Select the Instagram accounts you wish to use and click Continue.

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  • Congratulations! You are all set up.
  • Now, when you fetch pictures, you will see the screen below, to fetch pictures from your Creator or Business account, click the CONTINUE button next to the appropriate account type

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What if I made a mistake?

After completing the setup and you made a mistake when answering the questions you can delete the account and start again. If InstaShop cannot find any connected Instagram accounts it will offer to start the process again.

You will see the following screen, click the 'Edit Settings' button and follow the steps above.

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...NEXT STEPS:

2: Fetch pictures and make them visible to your customers


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