Frequently Asked Questions
OverviewBusiness Plan customers have access to analytics.
InstaShop analytics will show you how customers have interacted with your Instagram pictures. There are three primary data points available
- Views - the number of times a picture has been seen
- Opens - the number of times a customer has clicked on a picture to open the InstaShop carousel, seeing more information, including Smart Pins.
- Buy Clicks - the number of times a customer has clicked on a Smart Pin and been taken to the product page
NOTE: analytics only begins once you become a Business Plan customer.
Main Gallery & Product GalleryThis section gives a graph based representation of the views, opens and buy clicks related to your two gallery types:
- Main gallery - this is the gallery that typically appears on your home page or on a dedicated page and contains all pictures you have set to 'visible')
- Product Galleries - these are the galleries embedded in your product pages that only show specific pictures of that product, based on Smart Pins you have added
Note: if you have not set up product galleries yet, you will have a flat graph.
Find out how to set up product galleries.
Most Shopped Posts & Most Shopped Products
- Most shopped posts - displays the pictures that customers have opened and then clicked on a Smart Pin. Note, if a picture has multiple Smart Pins added, this section will not tell you which pin has been clicked on.
- Most shopped products - displays information on which product smart pins have been clicked on, taking customers to the related product page.
Top Clicked Posts & Top Viewed PostsThis section gives you information on how often customers interact with pictures in your InstaShop gallery.
- Top clicked posts - This section shows you which pictures people clicked on to see the 'carousel' view, this includes picture descriptions from Instagram as well as your Smart Pins.
- Top viewed posts - Once a customer clicks on a picture, they can click through to see other pictures. This table shows the total picture views from the carousel view.
Got an idea for how we can improve InstaShop analytics? Get in touch.
Last Updated 2 years ago