Knowledgebase

Setting up InstaShop

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Click on the category to browse FAQs.

• 1: FAQs

  If you can't find what you need here, get in touch.

  1. Custom CSS
  2. Feed, gallery, account, slider… what’s what?
  3. Gallery Settings
  4. How are pictures ordered in my feed?
  5. How can I display more than 12 pictures in my gallery?
  6. How do I display a product gallery on any page?
  7. I added a new picture to my Instagram account, but it’s not showing up in my InstaShop feed
  8. Understanding visible pictures
  9. Videos aren’t appearing when I update my InstaShop feed.
  10. What are Smart Pins?
  11. Why are some of my pictures blank?
• 2: Essential & Business Plan FAQs

  Customers on the Essential and Business plans have access to advanced gallery features. Find out how to get the best from them here.

  1. Design: Custom CSS
  2. Display product price
  3. InstaShop analytics
  4. Linking InstaShop and an Instagram Business account or Creator Account
  5. Using the Auto-Visible feature
• 3: Getting the best from InstaShop

  Make sure you have everything set up as you need

  1. Best practice using InstaShop
  2. What does InstaShop do? How should i use it?
• 4: Managing your InstaShop account

  Everything you need to know to understand your account

  1. Downgrading Plans. What happens?
  2. Updating your billing & account details
  3. Upgrades, Downgrades, Cancellations & Refunds
• 5: Change log and alerts

  Find out about the most recent updates to the InstaShop app.
  

  1. An update on the functionality of InstaShop
  2. Changes to fetching new pictures from Instagram
  3. Issues with connecting, authorising and fetching pictures
  4. Planned Maintenance 2019-11-07
  5. Previous changes
  6. Resolved: Issues reauthorising Instagram
  7. Temporary interruption to InstaShop service.