Frequently Asked Questions

Understanding visible pictures

If you are on the Basic Plan, there will be a limit to the number of pictures you can display on your shop front.

You can upgrade to the Essential Plan, which allows you to display unlimited pictures.
If you want to remain on the Basic Plan, but show new Instagram pictures, you will need to remove the visible setting from some of your current pictures:

  • From the Manage Feed page, click the EYE icon then click ‘apply
  • You will now see all your visible pictures.
  • Uncheck the pictures you want to remove.
  • You can now set new pictures to be visible.

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Good to know: If you are one of our founding customers, or you have downgraded from the Essential Plan to the Basic Plan, you may find an alert stating you have more pictures visible than are being displayed. If you want to display more pictures, follow the instructions above until you fall below the limit displayed

Last Updated a year ago