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Setting up InstaShop
Click on the category to browse FAQs.
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Feed, gallery, account, slider… what’s what?
How are pictures ordered in my feed?
How can I display more than 12 pictures in my gallery?
I added a new picture to my Instagram account, but it’s not showing up in my InstaShop feed
Understanding visible pictures
Videos aren’t appearing when I update my InstaShop feed.
What are Smart Pins?
Why are some of my pictures blank?
2: Essential & Business Plan FAQs
Customers on the Essential and Business plans have access to advanced gallery features. Find out how to get the best from them here.
Design: Custom CSS
Display product price
Linking InstaShop and an Instagram Business account or Creator Account
Using the Auto-Visible feature
3: Getting the best from InstaShop
Make sure you have everything set up as you need
Best practice using InstaShop
What does InstaShop do? How should i use it?
4: Managing your InstaShop account
Everything you need to know to understand your account
Downgrading Plans. What happens?
Updating your billing & account details
Upgrades, Downgrades, Cancellations & Refunds
5: Change log and alerts
Find out about the most recent updates to the InstaShop app.
An update on the functionality of InstaShop
Changes to fetching new pictures from Instagram
Planned Maintenance 2019-11-07
Resolved: Issues reauthorising Instagram
Temporary interruption to InstaShop service.
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