Frequently Asked Questions

Updating your billing & account details

How do I change my account details?

Shopify store owners - your account details are managed by Shopify.

WooCommerce store owners - If you update your shop details on WooCommerce, it is advisable to update details on InstaShop.

How do I change my card details?

Shopify store owners - your card details are managed by Shopify.

WooCommerce owners

How do I stop payments?

You can downgrade to the InstaShop Basic account at any time. The basic account is free to use.
Further reading on changing account types can be found here:

How do I delete my account?

  • Shopify store owners - Delete the InstaShop app. All your data will be deleted after 30 days. If you change your mind, you can reinstall the app in this time and all your details will be saved.
  • Other store owners - There is no way to delete your account from InstaShop. We are however happy to do this for you. Just email hello@instashopapp.com, providing the email address and store URL you are registered with.

Last Updated a year ago